We believe that the most important opinions are those of our customers…
From the day we walked in until we bought the car we have had very good customer service.
Ben was fab, very professional, informative and friendly.
Excellent service from start to the completion of the process. Thank you.
Excellent staff, very friendly team and very helpful.
Anthony is probably one of the nicest salesman we have experienced. He was knowledgeable, polite, helpful and not pushy. I would highly recommend the garage but it would have been as experience of not as much satisfaction with another salesperson. Thank you Anthony.
Exemplary customer service. I would recommend Ross without hesitation.
Brilliant service. I would recommend Edwards Motors to everyone. Paul and Ross looked after me well and explained everything clearly. Many thanks.
Really happy with the service we received from Paul. He took us seriously despite us not looking like people who would be able to buy a new car and he was not pushy.
Everything explained clearly. Pleasant manner and personal service.
Reliable, professional - know my needs - don't try to push any other product. Excellent service. Appreciate being able to deal with the same person each time.
Never any issues worth complaining about everyone is always friendly and helpful.
Third vehicle, excellent service in all areas.
Pleasant experience, well informed - choices outlined clearly and options given.
Steve has been fantastic regarding our purchase and would highly recommend his services. Very impressed on all aspects.
Ross has been excellent from start to finish.
Excellent service, not pushy at all, very professional. Thank you for everything.
Good friendly service from Steve Kane. Good communication from the start.
Very good, systematic and helpful service. Thank you.
Excellent service - went the extra!
Excellent customer service from start to finish, even even down to picking me up to collect my new car. Steve Kane was very helpful thank you.
Salesman kept me informed of difficulties encountered and endeavoured to mitigate any problems.
Excellent service - couldn't fault it.
Staff very welcoming and informative without pressurised selling.
Very pleasant by the service I received and feel I can have faith in all further service in the future. Pleasant salesman and very efficient!
I have received regular updates from Peter regarding the progress of my order - all has been excellent!
Continue to keep giving a good service. People will keep coming back. Also your cheerful outlook goes a long way.
We investigated other cars with other companies. Kia's service was far superior!
Very pleasant good sales team, good experience
Always made very welcome. Dealt with efficiently and professionally at all times.
A very pleasant experience in purchasing a car. Most unusual.
Anthony was extremely helpful in completing all the paper/internet work for my new car, and was knowledgeable and honest about what wasn't known. Definitely one of my best car purchasing experiences.
Ben Jakeman was very friendly and informative. Great customer service.
Great experience, friendly & very knowledgeable sales staff. Simple instructions and clear identification of documents and process. Very well looked after and a very positive experience.
Very friendly and helpful, well looked after - would certainly recommend and use again.
Excellent service - we have recommended to a friend.
Ross was brilliant - patient, charming and explained everything very clearly. Thank you!
Ben and Steve have been very friendly and helpful. Made us feel confident and comfortable making this purchase.
Already recommended to a friend. Honest 'no-pressure' sales team. 10/10
Very friendly, informative and extremely painless. Really pleased with previous 4 cars we have owned and would definitely recommend. Thank you Steve.
Very friendly and efficient. Honest and not pushy. Would definitely recommend to friends & family.
Excellent service as usual, made welcome and comfortable. Thank you Clive!
Ross & Tom were absolutely fantastic. So glad I have done business here at Edwards. Amazing company with great staff.
As with all previous experiences with Edwards Motors, excellent service and attention to detail. We will continue with the business in the future.
Ross was friendly & informative, and made the whole process go very smoothly. The vehicle is exactly what I was looking for and the warranty continuation is extra reassurance of the quality of the product - very important when purchasing a used car.
My experience of this garage has been good and continues to be so. You will continue to have my custom.
This is my 4th car from Edwards Kia since 2003. Ben has been wonderful and helped with everything. Thank you Kia.
Nice, relaxed, "no pressure" buying experience. Was recommended to us and we will recommend too.
Ben has been excellent for us, explained everything very well & nothing was too much trouble. Would definitely recommend.
Very friendly - throughout a very good purchasing experience.
Very pleased from start to finish - I would recommend to anybody. Thank you to Josh for being my contact throughout.
Handover was efficient and professional I would recommend Edwards Kia. 5*
Very good initiative by Josh, to call me before my service to ask if I wanted to look at new car options. Very good customer service and thorough discussion of my options. Really pleased overall.
Fantastic service from Steve again!
Everyone has been very helpful, courteous and understanding - Excellent!
I am a returning customer - having dealt with Edwards since about 1998. Clive Riley sold me my first Mazda2 - that says it all!
I really appreciate the advice I received from Steve. He listened to what I wanted and did his upmost to ensure as a customer I was happy. Thank you.
Friendly, helpful. Ben was excellent!!
Ben Jakeman's customer service skills were excellent. A credit to his fellow colleagues.
Steve looked after us from start to finish. Top bloke. Would recommend without hesitation.
It was a pleasure doing business with Edwards. A very professional service.
I was treated as an intelligent person and all my queries were answered. All the small things I've wanted looking at on the car were seen to - completely to my satisfaction. Thank you!
From start to finish we had a really great experience from Steve. Thank you very much.
Not pressurised into anything, everything explained fully and clearly but not talked to like you were stupid. Everyone really friendly and treated like you are worth something.
Excellent service once again. Thank you.
Brilliant service, a good experience from start to finish.
Very satisfied with every contact we have had. Rob Pack has given us excellent service, explained everything clearly. I would certainly recommend Edwards to everyone.
Fantastic, friendly service from Steve Kane. Very impressed.
We have received absolutely excellent service from your company. Steve Kane has been helpful and courteous throughout all our dealings while purchasing our new car, and all the staff are welcoming. A particular thanks to Steve, and we would have no hesitation in recommending Edwards Motors. Thank you.
Excellent. Rob has been a superb ambassador for your company. From the minute we came into contact until we picked up the car, he has been professional and we would have no hesitation in recommending him to our friends and family.
Pleasure to deal with Mike, particularly having to drive 200 miles! Made life easy.
I just wanted to express that Philip has been fantastic from start to finish and my experience with Kia has been great. Thank you.
Excellent service every time we have come to Kia and will return again. Philip has been great and helpful throughout the latest purchase.
Consideration, understanding, tolerance, patience and no overt pressure to buy! All very much appreciated, thank you.
Rob was a pleasure to deal with – a very easy and pleasurable buying experience! Thank you.
Very impressed by the thoughtful service and lack of pressure to buy.
Very helpful & personal service. Didn’t feel pressurised at all – no phone calls applying any pressure – found the whole process very easy.
Over the past 4 years I have had nothing but great service from Edwards, mainly on the service side. I have now had the pleasure of bying a new car through you. Ross and Peter have both been brilliant. Thank you very much and see you again soon.
Considerably less pressure applied to customer. Never felt like we were being watched too closely. Much more approachable and comfortable therefore, than the other dealers we’ve visited.
Steve has looked after my father, mother and myself. He has been friendly, polite and professional throughout making the whole process not only smooth and simple but welcoming!
I was helped through the complex purchase process efficiently and most helpfully. I have returned to make a further purchase because I have been impressed by the service provided during the past three years.
Clive has been very helpful, with clear explanation of the whole sales procedure.
Clive was really helpful and explained everything well, as this is my first finance on a car. Everything went smoothly.
This being out 2nd buy from Edwards – have dealt with Steve both times and feel we are dealt with in an honest and fair manner, we’re comfortable with our dealings with him.
Fantastic, great service, very friendly.
A straight forward and honest approach matched by an efficient service. Many thanks.
I have loved my experience looking for a new car. Mike Hogarth offered the highest quality of service from start to finish never confusing me and always being clear and helpful. I would highly recommend to any friends or family looking to buy a car. Thank you.
We are all delighted with the friendly and can-do attitude from Phillip and Gerwyn. We have been made to feel valued and important, we are really very grateful. There really is nothing more that you could have done to make our new car purchase more special, and we thank you for that.
A much better experience than going to other main agents! – (Our 5th Mazda in a row)
Mike, totally not pushy! Very professional.
The 14 years I have had cars from Edwards I have found the professionalism, politeness and helpfulness of the service outstanding. It is a proper garage where the customer is always put first. I continually recommend Edwards to other people.
Phillip Laitt has given us phenomenal service. He has provided personal & excellent service and made us feel very welcome whenever we come into the dealership. When we next purchase another Kia we would love to deal with Phillip & would highly recommend him to our friends and family.
Whilst we were on holiday last week, we had a problem with our Volvo V70, which is only a little over a year old. It was losing power and mis-firing. We took it to your facility in Kempsey and were somewhat surprised and delighted with the response we got from service reception
The car was tested almost immediately and the problem was found. Booked in for repair 2 days later, but what was so noticeable was the friendliness of all the staff
In particular Sarah, on service reception, went out of her way to book us in for lunch, at a restaurant in Worcester, that was prepared to let us take our dog as well, whilst the repair took place, something that could have presented quite a problem for us
We were kept well up-to-date with the car’s progress, which resulted in very little disruption to our holiday
Overall, this is quite the best, franchised garage we have ever used. This is a real feather in Volvo’s cap.
Refreshingly no pressure sales, plenty of time to think about decision. Friendly and reliable, a pleasure to make the transaction with Mike.
Fantastic friendly service. Thank you!
Could not ask for anything better, Phil is a credit to the company.